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I am no longer a Julep Maven, this is why…

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Hi guys, I hate to post things like this but I believe you all have a right to know this information. I don’t enjoy bringing drama or negativity to my blog but I feel I have a responsibility to share my experience with you guys.

As you might have read, I signed up to be a Julep Maven. I posted about the first box I received on August 15th. Included in that post was a referral link, anyone can sign up for that link on Julep’s website. When someone signs up for the Maven program using your link you are supposed to get a $15 credit. Sounds too good to be true right? Well, it practically is.

Apparently there is a “glitch” in the system Julep has been using to track the referral credits. As far as I can tell they had known about and confirmed this problem all the way back to August 23rd when a fellow blogger posted about it. I was unaware of that post until someone told me about it on August 31st, but it seems that Julep told that blogger there was a glitch in their system. However, Julep failed to tell anyone else so I was still over here spreading my referral link all over the place. On August 29th I used the contact form on Julep’s website to inquire about my referral credit since I had not seen anything. I did not receive a reply so on August 30th I directly emailed a contact I had over there with the same question.

The response I received left me dumbfounded. I was told that they were aware of a glitch and that in order to receive the credit I was due I had to provide them with the full name of everyone who signed up using my link. I was also told that all of the old links we were previously given did not work and I would have to sign up for a new link to receive credit from this point on. To the best of my understanding they were aware of that none of the old links worked but had not told anyone that their links were broken unless you emailed to inquire about your credit. If I had just given this link to people I know in real life that wouldn’t be a problem but I would never ask my readers for their full name for something like this, it’s just not how I operate. I emailed back letting Julep know that it is basically impossible to know the names of who used my link due to me posting it here and several other places. I suggested that they check their analytics, I use analytics here on The PolishAholic and it is surprisingly easy to track how people find my blog and what links they are clicking on to get here. I figured a company like Julep would have some kind of similar software installed on their site to track these links they are giving out to everyone.
On August 31st I received an email from Julep with a code for my referral credit indicating that 7 people had used my link. A couple hours later I received an email from my Julep contact stating that they in fact do not have a way to track the link I was given (which really makes me wonder how this referral program even works). I was told that the referral credit I received for 7 people was based on comments left on the post I put up on August 15th. How is that even fair? Any blogger, or even possibly any blog reader, can tell you that the majority of readers do not comment on posts. And what about those of you who are not bloggers, who just posted you link on your facebook or twitter and had no way of knowing who used it unless they directly told you? I really don’t care how many of you signed up on my link, my issue is not about this credit anymore. In fact I will not be using the credit I received. My issue is that they gave out these links to people, realized there was a glitch and then promptly kept that information to themselves with apparently no intention of letting anyone know unless you emailed them asking about it.
I replied to that email stating how extremely disappointed I was by this. I also asked why they had not informed me and every single other person with a referral link about the glitch. This was the response:

We honestly had no way of foreseeing this programming error with our referral links and would never hand out any information with intention to deceive. Given the unfortunate circumstances, we have done everything in our power to try to reward as many of the claimed referral credits to our Mavens.

That response is the reason I am posting this. I will not and do not support any company with these kinds of business ethics. I have already removed all past posts about Julep and will not be posting about them again. How they can knowingly let people spread links that don’t work and promise credit that they will not give unless you email asking about it is just beyond me, that is a horrible way to do business. If their intention was not to deceive as stated above then as soon as the “glitch” was found an email should have been sent out to every single person who had a referral link to notify them of the problem, along with instructions on what to do to get the credit and an apology. As of me writing this at 11:45am on September 1st Julep has still not publicly told anyone via their Facebook, Twitter, Website, Email etc… that the links they gave out do not work. They have been addressing the matter only with people who email them and that is wrong in my opinion.

I really loved the Maven program and am sad about how things have turned out. Hopefully an honest company will do something similar in the near future.

Edited to add, I am not the only one who has encountered this problem and gotten a similar response from Julep, you can also check out a post on Kittypolishnbags here: http://kittypolishnbags.wordpress.com/2011/09/01/why-i-am-no-longer-a-julep-maven/

Have a good day everyone.

Jen

Edited 9/2/11 to add:

Hi guys, I felt it necessary to update this post. Julep has acknowledged to ALL of the Mavens that there was a glitch. Below is the email they have sent to everyone.

Dear Inaugural Maven,

First, I want to thank you for being one of the first people to sign up for Julep Maven. I truly appreciate your excitement and I personally promise you that we will work hard every month to continue to delight you.

I am writing to alert you to a technical problem we discovered in our online referral program. If you signed up for our referral program between August 1st and August 23rd, data was not transmitted correctly from your referral code. As soon as we discovered the problem we made changes to the link. For the past week, since the 23rd, we have been actively working on recovering the missing referral data; unfortunately, I learned conclusively last night that we are not able to do so. (Please note: if you signed up for the referral program August 24th or later, your referral credits are working correctly.)

I am pained (really physically!) by this error because I genuinely value the gift of trust you make when you refer Julep. Throughout Julep’s 4 year history, I have always said that word of mouth and the girlfriends referral is the most exciting way to grow. I am truly very sorry and apologize for this error.

Here are the steps we are taking to show our commitment to rectifying this situation:

  • First, if you are receiving this email from Julep directly, we will be treating you to your October Maven Box on us free of charge. (This is for ALL Mavens who enrolled in the Maven program prior to August 24th).
  • Second, if you feel that you have referred more than 1 person, please email us at maven@julep.com or call us at (877) 651-3292 by September 15, 2011, indicating the number of people you have referred and we will work with you directly. With the long holiday weekend approaching, please give us two business days to respond as we want to be sure to give each individual Maven the care she deserves.

And if you previously signed up for the referral program before August 24, please re-sign up at http://www.julep.com/share.htm. Again, we thank you for your patience and can assure you the technical problem has been resolved with this new link.

As always, if you have any questions, please email us at maven@julep.com or call us at (877) 651-3292.  Or please email me directly at janep@julep.com.  I would love to hear from you and welcome any ideas for how we can do better.

With warm regards,
While I do appreciate them doing this I have decided that I will still no longer support their company. I was offered more credit, which I did turn down. Unlike some Anonymous commenters would like to think, I am not a greedy person and I could careless about receiving anything from Julep for free.

I hope that if you have chosen to stay a Julep Maven that you feel their resolution is adequate. I want to re-iterate that I did love the program and actually really love their polishes, I just no longer want to support them due to the way this “glitch” was handled. I don’t think anything bad about people who will continue on with Julep, my only intention has ever been to let you guys know what was going on.

Jen
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Color Club Wicked Sweet Collection Swatches

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Good Morning guys!  Hope you all had a good weekend, mine was boring…I guess that’s good? haha

Today I have for you guys swatches of the first of 2 summer collections Color Club has put for this year. This one is called Wicked Sweet. All of the polishes in this collection are scented, and there are a couple interesting combos, color wise. I have heard that this set is already popping up at Ross and is also available on some etailers like Transdesign.com and VictoriasNailSupply.com (my 2 favorites!)

First up Is Get Your Lem-On. This one was pretty sheer, but the color is fab. I don’t have anything dupey in my stash. It’s a bright highlighter yellow with a green shimmer. On it’s own I needed 4 coats for okay opacity, I could have used another but I’m not down with doing 5 coats of polish lol. I also have it layered over white on my ring finger in the pictures below. Over white I only needed 2 coats, awesome! The only downside to layering it over the white is that it seemed to kill that awesome shimmer, you could still see it but it wasn’t very noticeable 🙁 Get Your Lem-On smells like….you guessed it, Lemon Candy.

The Lime Starts Here is a bright neon green, I do like this color but it’s nothing new we haven’t seen before.  The formula was just okay, for a neon it did well, no dragging bald spotsI Always Get My Man-Darin is a bright orange packed with shimmer! I have a lot of orange in my stash, but again nothing like this one. The formula on this was pretty much exactly the same as Get Your Lem-On, very sheer. On it’s own I used 4 coats and 2 coats over white on my ring finger.

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Saturday Spam: Lynnderella

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Hi guys, hope you’re all having a good weekend so far…I sure as heck am, more on that tomorrow! Today I have a big helping of spam for you….this spam is all Lynnderella! I’ve been waffling on posting this because for the past few months Lynnderella=drama. The drama associated with it turns me off the brand so I had decided not to post pictures of what I have. Then I kind of tested the waters in my Indie spam post with 1 Lynn polish and everyone liked it, so I decided what the heck I’ll just post everything I have that I haven’t shown before in one post. Hope you guys enjoy!

If you want to buy Lynnderella polishes it’s a bit of a process…you have to send in a wish list to Llarowe then wait for your last name to come up in her rotations. I think the 1st rotation of wish lists is still going on so depending on your last name you could be waiting for like 4-5 months, it wasn’t too bad for me but I know some people are frustrated with the wait. I know the waiting sucks but I do like that at least you get everything you want eventually. It’s worth it just to avoid the mad dash of trying to get things before they sell out in .5 seconds during re-stocks. Right now Llarowe is not accepting wish lists but last I heard she would be taking them again soon-ish.

To see lots of glittery goodness click the Read More button below!

Alright guys…I’m just going to tell you what I layered these over (for most of the polishes) instead of writing a little novel about each! Hope ya don’t mind!

Boy Girl Party over Zoya Ginessa. FYI there is diamond shaped glitter in this…LOVE!!

Very Pretty Vampire over OPI Black Onyx. I actually really don’t love this combo but I was losing daylight so I couldn’t re-do it. My favorite way to wear VPV is over purple!

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piCture pOlish New Collaboration Shades: Siren Song, Geode, Douceur & Imperial

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Hi guys! Today I have 4 of the 5 new collaboration shades from piCture pOlish to share with you! These were released a couple of weeks ago and I couldn’t wait for them to show up at my house. I always love the collaboration shades, it’s fun to read the posts of the girls who created the shades plus I usually feel like these are shades I want too but don’t already own.

Douceur is a light nude/beige base with fuchsia glitter mixed throughout. This was a collaboration with Tartofraises somehow I had never heard of her blog but since getting her shade I’ve been over there looking through her posts and she does really beautiful nail art! To read her post about the shade check out her blog here.  The formula was good, it was more opaque than I expected it to be and it wasn’t streaky at all.

Imperial is a super vibrant purple with a heavy blue shimmer and gold glitter. This is a collaboration with Jeanette of The Swatchaholic. I was so excited to see this one, Jeanette is a blogger that I’ve become friends with over the last couple years and I had no doubt that if piCture pOlish ever collaborated with her it would be gorgeous. Well, let me tell you Imperial is insanely gorgeous…this is one of my favorite collaboration shades ever and will most likely be a favorite for 2013 for me. I wore it all of last week and was sad to take it off.

Imperial is super vibrant, more so in real life than it appears in photos, I’m also dying over the stunning blue shimmer in this. I loved how the shimmer was visible in the sun and didn’t disappear in the shade.  If you want to read about how Jeanette came up with Imperial and see her beautiful photos of it check out her blog here. The formula was good, it was nice and opaque…I had no issues with application. This does dry a bit matte due to the neon pigment in it.

Siren Song is a sea foam green with a silver flecked shimmer. This is a collaboration with Rebecca Likes Nails. This shade was inspired Fender guitars & bass guitars by Mark & Tom from Blink 182. Ah yes…now that’s my kind of inspiration I love me some Blink 182 and have seen them live several times throughout the years…even stood in like for like 6 hours about 10 years ago to meet them (now I feel old btw). I love the shimmer/glitter in this. It’s bigger than shimmer but smaller than micro glitter…it’s interesting! To read more about the inspiration and naming of Siren Song check out Rebecca’s post here. The formula was good, it was a bit streaky on the first coat but perfect with the second coat.

All of the new Collaboration shades are available on the piCture pOlish website, along with at their network of etailers all over the world like LlaroweHarlow & Co and Nail Polish Canada. For a full list of etailers all over the world check out the piCture pOlish website here.

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